Hydrawise allows you to receive alert notifications in a few different ways.
- In-App Alerts are free and rely on your web service and the Hydrawise App on your iOS or Android phone. Alerts are displayed in the “Event” log in your App and on your web login.
- Short Message Service (SMS) is a text messaging service component of most cell phones. SMS ALERT (text message) notifications can be sent to your customer or any user in your contractor account when on the correct plan.
To access the SMS Alert service, you must be on one of the Hydrawise Contractor Plans or an Enthusiast Plan. Your customers must also be on an Enthusiast plan so you can receive their alerts in your contractor portal. This feature is limited to a single mobile number per alert. Refer to the chart listed below.
| Plan | SMS Text Alerts |
|---|---|
| Home | *requires Enthusiast plan upgrade Learn More |
| Enthusiast | 5/Month |
| Free Contractor Starter Plan | *requires Enthusiast plan upgrade Learn More |
| Contractor Plan | 50/Month |
| Bronze Plan | 75/Month |
| Silver Plan | 100/Month |
| Gold Plan | 200/Month |
You cannot receive the SMS alerts if your Hydrawise account is not assigned to the correct plan. When you try to add the mobile number to the SMS alert, you will see the note below asking you to upgrade.
Still need help? We're here.
Tell us what you need support with and we'll find the best solution for you.