HC Support

In this support section, you will learn how to install and configure the HC controller and connect it to Wi-Fi.

  • Mounting the controller
    The HC is designed for indoor installations only. The chosen location must have Wi-Fi coverage. Wi-Fi coverage can be easily tested using a smart phone with Wi-Fi connectivity or
  • The Hydrawise app, short for "application," refers to the software program on a computing device, such as a smartphone, tablet, or computer, that allows you to interact with the
  • Connecting AC Power
    Do not plug the transformer into the power source until the controller is mounted and all wiring has been connected.Remove the blue cover from the junction box.Route the
  • Master Valve
    A master valve is an automatic valve that is installed at the point where the irrigation system connects to the water supply. (Sometimes this circuit is called a “pump start
  • Using the Connection Wizard
    From the Home screen, touch the Settings button and then the Wireless button.Select your wireless network from the list shown on the controller display and press the Confirm button
  • Controller Status
    From the Home screen navigate to the Controller Status by pressing Status⇒Controller Status.The controller status screen shows your controller’s connection to Hydrawise servers for
  • Network Information and Testing Internet Connectivity
    From the Home screen navigate to the Network Status by pressing Status⇒Controller Status.  IP Address (set by your wireless router) DNS Address (set by your wireless router)
  • Zone Information
    From the Zone Summary screen touch the zone you wish to view.  Zone Name Press to Start or Stop To Manually Modify a Zone Next Run Time and Length Current measured for Zone (12
  • Manual Run
    You can run an irrigation zone on demand from the HC Controller or from your web browser / smart phone / tablet.Running a zone manually from the unitFrom the Home screen navigate
  • Zone Summary
    From the Home screen navigate to the Zone Summary screen by pressing Zones.The Zone summary screen shows the status of 6 zones at a time. To view the next or previous group of
  • Zone Issues
    Try running a zone from the controller’s touchscreen. If it works from the controller and doesn’t work from the app then check that you have linked your controller’s serial
  • Wireless Connection Issues
    After entering your wireless settings the controller will connect to your access point. The connection process takes about 30 seconds. Upon successful connection the wireless
  • Setup Wizard in Offline Mode
    Please follow the steps below in order to run the setup wizard in offline mode. You can either use Setting Controller to Offline Mode or How to Factory Reset Controller before
  • Set Controller to Offline Mode
    If the controller loses internet for more than 24 hours you’ll receive a notification email and the controller will go into an offline mode. In offline mode your controller won’t

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