Rate limiting is one of the tools we use to manage access to Hydrawise. It limits the number of requests a user or system can make within a certain timeframe. This prevents abuse, ensures fair usage, and protects the server, ensuring that Hydrawise can continue functioning efficiently. Customers should not experience rate limiting when using the web or mobile apps. This is typically caused by automation scripts sending excessive requests to our website.
Unauthorized Home Automation integrations are often the cause of rate limiting. It's crucial to change the settings of these scripts to request less information and less frequently. This can significantly help in avoiding rate limiting issues.
Normal app usage will not incur rate limiting.
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