ICD-HP - Troubleshooting

Problem

• ICD-HP will not communicate with decoder.
• “Comm Unsuccessful”

Cause

• No power to decoder.
• Decoder Programming cup disconnected.
• Batteries low.
• The decoder is damaged.

Solution

• Check controller power to two-wire path, or connect power leads to decoder.
• Check Programming Cup connection to decoder and ICD-HP.
• Check battery display or retry with USB power if available.

Cause

• No solenoid connected.
• Decoder is powered from ICD-HP power leads.
• No power on two-wire path.
• Master Valve not on (station solenoid is on, but no water).
• Decoder is in IDS/Viking control system.

Solution

• Check solenoid connections.
• Station activation not possible.
• Check two-wire path and controller power.
• Start station with MV from controller or remote.
• Program dummy station numbers into decoder.

Cause

• Stuck in bootloader mode.

Solution

• Repeat firmware update steps and allow to complete.

Cause

• Display backlight will reduce battery life.

Solution

• Reduce timer or turn off backlight display.
• Use USB power whenever possible.
• Do not leave ClikTM Output Tester or Flow Output
  Tester functions active, or connected to sensor.

Cause

• Old firmware.

Solution

• Update to latest version 1.11.

The * is letting the user know that the ICD-HP is in process of communicating with the decoder. If it is there for a long period of time, the ICD-HP is retrying due to communication failures. The decoder may be damaged.