Customer Management

The Hydrawise Customer Management tool is built to help contractors and other irrigation professionals more efficiently manage and monitor many Hydrawise controllers. This section will focus on the special tools that Hydrawise has available to manage multiple controllers.

  • Contractor Registration
    Hydrawise Subscription Plans are ideal for businesses or organizations that need to manage multiple controllers or offer management services to clients. Starting with the free
  • Customer Handoff
    After you've completed the controller and app installation, make sure the customer understands the key app features. Review the features listed below with them before leaving the
  • Add Customer
    Adding a New Customer lets you manage your customer's software account through the Customer Management Portal. This helps you monitor alert messages, track incorrect water usage
  • Customer List
    The My Customers page allows you to organize, manage, and monitor your customers. You can view and modify their information, configure their system, and provide support services,
  • Customer Details
    In the Customer Details section, you can add a Controller, User, and/or an additional Hydrawise Plan for your customer. All changes apply to the same login and password, so there's
  • Controller Details
    Controller Details is an essential function of managing your customer accounts. This feature allows you to easily update the programming of their controller(s), rerun the setup
  • User Details
    User Details is an essential function of managing your customer user access. This feature lets you easily update the customer name, monitor programming access roles, edit email,
  • Plan Details
    You can add or purchase a plan, or assign one from those already included in your contractor account. Reference the chart below for available Enthusiast plans.PlanStarter
  • Customer Reports
    A common question from contractors is: "How can I show my customers that I'm actively managing their irrigation" Hydrawise makes it easy with automatic weekly/ monthly/ quarterly/
  • Global Alerts
    As a contractor, you can set up alerts and notifications to stay informed about customer system issues, leaks, or other anomalies. This proactive approach helps prevent costly
  • Maintenance
    Professionals on contractor plans can view the Customer Event Log for all customers in one location. This feature provides a detailed description of all critical notifications and
  • Business Profile
    As a landscape irrigation contractor, you can update your Business Profile anytime from the Hydrawise app. Keeping your contact details current helps grow your business and stay
  • If you accidentally add a customer controller under your own business account, the customer won't have access to it until you move it into their account. In just a few simple steps
  • Web Application vs. Mobile App
    Hydrawise offers two platforms to support your team: a web app and a mobile app. Each has unique strengths to suit different roles.Web app: Ideal for office staff, it lets them
  • Limit Customer Access
    After a customer is added to your account, you can adjust their access level to the software. This may be at the customer’s request or based on issues you've observed, such as

Find Hunter