As a contractor, you can set up alerts and notifications to stay informed about customer system issues, leaks, or other anomalies. This proactive approach helps prevent costly water waste and damage. This option is available under your Customer Management portal. Reference the chart for details on each Global Alert.
| Alert Type | Description |
|---|---|
| High Current | This alert means a high current has been detected in the wiring to a zone valve, which has automatically turned the zone off. This issue is usually due to a wiring short or a bad solenoid. Overcurrent can also cause other problems in the system, such as the controller rebooting due to a wiring issue.
|
| Low Current | This message will display in the Events log as a warning or through an alert (if set) if Hydrawise detects the current in a range between 0–70 mA (Models HC & X2™ with WAND do not have the current-sensing option). |
| High-Flow | Monitors and alerts you of a Zone with higher water usage than the previous time it ran. This could indicate a leak or a damaged sprinkler or pipework. |
| Low Flow | Monitors and alerts you when a zone uses less water than the previous time it ran. This could indicate a blocked sprinkler, drip line, filter, or pipework. It could also indicate a pump problem or lower-pressure operation. |
| High Flow Leak | This will notify you if water flow is being measured while no zone is active. If you use this alert, make sure you make room for residual water that can pass back and forth through your flow meter, which can give false alerts. |
| Slow Leak | This measures slow water leaks that occur over a period of one hour, so you can be notified if there has been any leaking "x" amount of water in the last hour. |
| Controller not connected to internet | When your controller goes offline (loses internet connection), you will receive an alert based on the number of days the controller has been offline, which is selected in the alert settings. |
| Rain sensor has changed | This alert lets you know when the sensor state has changed, such as wet (open circuit) or dry (closed circuit). |
| Irrigation Skipped | This alert notifies you when irrigation is stopped due to an open sensor circuit (e.g., a wet rain sensor) or a water-triggered system interruption. |
| Wireless Valve Link: Unable to start | Triggered when the controller can’t communicate with the WVL. This may be caused by a dead battery in the WVL or another issue preventing the Wireless Valve Output Module from connecting to the WVL in the field (applies to HCC Controllers with WVLs installed). |
| Wireless Valve Link: Low Battery | Triggered when battery life is at 10% on the WVL (applies to HCC Controllers with WVLs installed). |
Global Alert Setup
- Tap the Customer Management icon on the upper right-hand side.
- Select Customer Wide Settings.
- Tap on Global Alerts.
- Tap Add New Alert.
- Enter Alert Name.
- Select Alert Type.
- Toggle On will apply the alert to all customers. Toggle Off will allow you to select specific customers for the alert.
- Select Actions.
- Event Log: Adds the customer alert.
- Send App Notification: Allows you to receive free in-app notification for each alert.
- Text Notification: Allows you to receive SMS alerts on your mobile device. Learn More
- Tap Back once, then Save.
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